Terms and conditions
The website www.napoleonoficial.mx is a service of trading company
NAPOLEÓN OFICIAL PQT SA de CV.
The use of this website is subject to the following terms and all applicable laws. By entering this website, the user accepts without limitation or condition, these terms (article 183 of the federal civil code). If you do not agree to any of the terms, please do not use this website. You are responsible for ensuring that your access to this website and the material available on or through it are legal in each jurisdiction.
COPYRIGHT
Except for the content found in the public domain, all intellectual property rights, content, information and services of this website belong to NAPOLEÓN and are protected by trademark laws, among others. The user is not allowed to modify, alter or suppress, in whole or in part, the notices, trademarks, trade names, signs, advertisements, logos or in general any indication that refers to the ownership of the information contained in the site www.napoleonoficial.mx
RESTRICTIONS
Modification, reproduction, publication or transfer of any information, services or content, or its use for commercial purposes is prohibited. Likewise, it is forbidden to disassemble, decompile, reverse engineer or attempt by any means to break the protection of the content provided on the website www.napoleonoficial.mx
PRODUCT AND COLOR INFORMATION NAPOLEÓN
Has made every effort to display as accurately as possible the color of the products displayed on the site. However, the colors you see will depend on the color calibration of your monitor, therefore we cannot guarantee that the color you see on your screen is accurate. Most of the NAPOLEÓN products that appear on the site are available in physical stores. On the other hand, in some cases, merchandise displayed for sale on the site may not be available in stores.
INFORMATION RECORD
Some areas of the www.napoleonoficial.mx website may require you to enter certain information. If you register or provide information to us in any way, you are committed to providing true, current and complete information. By issuing a username and / or password, the user agrees to protect that information, among other things, to keep their password and other information related to their account confidential. If, despite the previous obligation, you allow another person to use your account, the user will be responsible for the use that third parties have had on site and the use of their account.
LINKS TO EXTERNAL SITES
www.napoleonoficial.mx may offer links to other websites and Internet resources operated by third parties other than NAPOLEÓN. We have no control over such sites or resources or their privacy policies. Such links are provided for reference only. The inclusion of hyperlinks to websites does not imply any sponsorship, affiliation or approval of the material on such websites.
Payments & Shipping Policies
The napoleonficial.mx site accepts the following forms of payment:
- American express
- Mastercard
- Visa
- PayPal
NAPOLEÓN uses an external service for its national and international shipments. The shipping fee will be calculated before making the final payment of your purchase.
Important note: the purchase of leather products outside of Mexico is at the risk of customers (customs may deny entry of the product to the destination country). NAPOLEÓN is not responsible for any customs problem.
Your shipment will be processed from the moment you complete your purchase.
We will send you an email where you can find the guide number to track the package. The shipment is made through the DHL parcel company ( www.dhl.com )
If you have any questions or complications with your shipment, you can contact us at 55 1845 9916 or by email at ximena@napoleonoficial.mx
The delivery time for packages that are shipped within Mexico will be 1 to 3 business days from the order is ready for shipment.
The approximate delivery time for packages less than 10kg is 3 to 5 business days from the order is processed.
These delivery times do not consider the days that the package can stay in customs.
Customs charges are borne by the customer.
NAPOLEÓN is not responsible for delays related to the weather, delays of air ports, delays due to customs problems or delays due to force majeure
It is the customer’s responsibility to verify that the information provided on the shipping address is correct. NAPOLEÓN is not responsible for any problem arising from errors in the shipping address
EXCHANGE
Under no circumstances are changes to «BODIES» accepted.
Any change is valid for 30 days from the date of delivery to the customer. As long as you have the purchase ticket / record.
You can make both changes via courier or exchange at the point of sale at our Guanajuato 131 flagship, Roma Norte.
Changes by courier are at the customer’s expense.
For purchases made online it is necessary that the change be notified to the email of ximena@napoleonoficial.mx, in this way we will send you through the same means, a guide with which you can return the package. It is necessary that in this email you specify:
- Order number
- Reason for the change: detail the model (s) and size (s) you are interested in modifying, as well as the model (s) for which you want to change.
- It is necessary to apply the return of your order with the exchange guide that we send you in a maximum period of 2 business days; otherwise another guide will be required and the regular cost for the client will apply ($ 130 pesos with VAT included).
If in the process of change a difference is generated in favor of the client, this will remain as a credit in favor to be used in his next purchase. This credit has no validity and the product must be in perfect condition.
In the event that the change generates a difference in favor of NAPOLEÓN, it will be requested from the client and must be settled to be able to return / make the requested change.
Changes in the product will be subject to its state (original box, clean and without a use mark). In the event that NAPOLEÓN considers that the product has been mistreated, damaged or altered by the customer, it will be responsible for the shipping cost (Return to the customer) without the change being made by the company
RETURN POLICY
For no reason returns are accepted in «BODIES».
No refund will be made in cash or debit / credit card. There will be a credit in favor of the customer to be used in their next purchase, this credit has no validity and the returned product must be in perfect condition.
Returns can be made via courier as at the point of sale at our Guanajuato 131 flagship, Roma Norte.
It is necessary to notify the reason for the return to the email of ximena@napoleonoficial.mx, in this way we will send you by the same means a guide with which you can return the package
In case of requiring a return on the product for shipping damage or manufacturing defects, attach a photograph to the mail showing the damage or defect.
The return on the product is subject to the state of the product. No refund will apply if NAPOLEÓN considers that the product was altered by the customer.
In the event that no refund applies, the customer must cover the shipping cost (Company – customer). Regular shipping cost ($ 130 pesos VAT included).
There are no returns on clearance or discounted product. Except for manufacturing defects.
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